Social and Human Service Assistants

21-1093.00 Zone 4 — Considerable Preparation Needed

Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Also known as: Addictions Counselor Assistant, Advocate, Case Aide, Case Management Assistant, Case Management Coordinator, Case Work Aide, Certified Peer Specialist, Child Advocate, ...

Annual Salary

$45,120

Median annual wage (May 2024)

$37,770 25th – 75th percentile $53,040
10th percentile $33,280
90th percentile $63,850
U.S. Employment: 424,220

Job Outlook

+6.4%

Projected growth, 2024–2034 (Faster than average)

Annual Job Openings 50,600 per year (avg. 2024–2034)
Typical education: High school diploma or equivalent
On-the-job training: Short-term on-the-job training

What You'd Do

  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Submit reports and review reports or problems with superior.
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
  • Develop and implement behavioral management and care plans for clients.
  • Oversee day-to-day group activities of residents in institution.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.

Top Skills

Active Listening 4.0
Speaking 4.0
Social Perceptiveness 4.0
Service Orientation 3.9
Reading Comprehension 3.8
Coordination 3.8
Writing 3.6
Critical Thinking 3.6

Importance scale: 1 (low) – 5 (high)

Knowledge Areas

Customer and Personal Service 4.5
Psychology 4.3
Therapy and Counseling 3.9
English Language 3.7
Administrative 3.3
Sociology and Anthropology 3.3
Computers and Electronics 3.2
Education and Training 3.1

Importance scale: 1 (low) – 5 (high)

Education Level Distribution

Percentage of workers in this occupation by education level

Bachelor's
39.4%
Associate's
18%
Some College
16.2%
High School
10.4%
Master's
7.4%
Post-Master's
3.8%
Doctoral
3.8%
Post-Bacc Cert
1.1%

Technology & Tools

Software and tools commonly used in this role

In-Demand Technologies

MEDITECH software Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word

Other Tools

Database software Electronic medical record EMR software Nuance Dragon NaturallySpeaking PointClickCare healthcare software Web browser software Word processing software

Work Styles

Personality traits and work styles important for this career

3.0
Empathy
2.6
Cooperation
2.6
Dependability
2.3
Social Orientation
2.3
Sincerity
2.2
Optimism
2.2
Integrity

Key Abilities

Cognitive, physical, and sensory abilities important for this role

Oral Expression 4.0
Oral Comprehension 3.9
Written Comprehension 3.9
Written Expression 3.9
Speech Clarity 3.9
Problem Sensitivity 3.9
Deductive Reasoning 3.9
Speech Recognition 3.6

Importance scale: 1 (low) – 5 (high)

Work Activities

General types of job behaviors occurring on this job

Communicating with Supervisors, Peers, or Subordinates 4.7
Documenting/Recording Information 4.5
Getting Information 4.3
Performing for or Working Directly with the Public 4.1
Establishing and Maintaining Interpersonal Relationships 4.0
Assisting and Caring for Others 4.0
Working with Computers 4.0
Communicating with People Outside the Organization 3.9

Importance scale: 1 (low) – 5 (high)

Work Environment

Physical and social factors that influence the nature of work

Face-to-Face Discussions with Individuals and Within Teams
5.0
Contact With Others
4.9
E-Mail
4.8
Telephone Conversations
4.8
Work With or Contribute to a Work Group or Team
4.6
Deal With External Customers or the Public in General
4.5
Written Letters and Memos
4.4
Coordinate or Lead Others in Accomplishing Work Activities
4.3
Indoors, Environmentally Controlled
4.2
Time Pressure
4.1
Importance of Being Exact or Accurate
4.1
Determine Tasks, Priorities and Goals
4.1

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Salary data: BLS Occupational Employment and Wage Statistics, May 2024. Outlook data: BLS Employment Projections, 2024–2034.

This page includes information from the O*NET 30.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.