Gambling Surveillance Officers and Gambling Investigators

33-9031.00 Zone 2 — Some Preparation Needed

Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.

Also known as: Armed Security Officer, Casino Enforcement Agent, Casino Investigator, Casino Security Officer, Casino Surveillance Officer, Dual Rate Surveillance Officer, EMT Security Officer (Emergency Medical Technician Security Officer), Entertainment And Recreation Industry Surveillance Operator, ...

Annual Salary

$43,900

Median annual wage (May 2024)

$37,410 25th – 75th percentile $50,610
10th percentile $34,020
90th percentile $62,360
U.S. Employment: 10,000

Job Outlook

+0.3%

Projected growth, 2024–2034 (Slower than average)

Annual Job Openings 1,300 per year (avg. 2024–2034)
Typical education: High school diploma or equivalent
Experience: Less than 5 years
On-the-job training: Moderate-term on-the-job training

What You'd Do

  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Act as oversight or security agents for management or customers.
  • Supervise or train surveillance observers.
  • Develop and maintain log of surveillance observations.
  • Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
  • Review video surveillance footage.

Top Skills

Monitoring 4.1
Critical Thinking 3.8
Speaking 3.6
Judgment and Decision Making 3.4
Reading Comprehension 3.3
Active Listening 3.3
Writing 3.1
Active Learning 3.1

Importance scale: 1 (low) – 5 (high)

Knowledge Areas

English Language 4.3
Public Safety and Security 4.0
Computers and Electronics 3.7
Mathematics 3.6
Administrative 3.6
Education and Training 3.4
Customer and Personal Service 3.3
Administration and Management 3.3

Importance scale: 1 (low) – 5 (high)

Education Level Distribution

Percentage of workers in this occupation by education level

High School
84.1%
Certificate
5.9%
Associate's
5.1%
Some College
2.7%
< High School
2.2%

Technology & Tools

Software and tools commonly used in this role

In-Demand Technologies

Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word

Other Tools

FileMaker Pro iView Systems Microsoft Paint

Work Styles

Personality traits and work styles important for this career

2.9
Integrity
2.7
Attention to Detail
2.7
Dependability
2.5
Cautiousness
2.2
Self-Control
2.0
Stress Tolerance
1.6
Perseverance

Key Abilities

Cognitive, physical, and sensory abilities important for this role

Problem Sensitivity 4.3
Far Vision 4.0
Selective Attention 4.0
Oral Comprehension 3.9
Near Vision 3.8
Written Expression 3.8
Inductive Reasoning 3.8
Oral Expression 3.6

Importance scale: 1 (low) – 5 (high)

Work Activities

General types of job behaviors occurring on this job

Documenting/Recording Information 4.8
Working with Computers 4.6
Getting Information 4.6
Monitoring Processes, Materials, or Surroundings 4.6
Communicating with Supervisors, Peers, or Subordinates 4.6
Identifying Objects, Actions, and Events 4.6
Updating and Using Relevant Knowledge 4.4
Evaluating Information to Determine Compliance with Standards 4.3

Importance scale: 1 (low) – 5 (high)

Work Environment

Physical and social factors that influence the nature of work

Indoors, Environmentally Controlled
5.0
Telephone Conversations
4.9
Importance of Being Exact or Accurate
4.8
Spend Time Sitting
4.8
Face-to-Face Discussions with Individuals and Within Teams
4.7
E-Mail
4.7
Contact With Others
4.7
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
4.6
Importance of Repeating Same Tasks
4.5
Work With or Contribute to a Work Group or Team
4.5
Frequency of Decision Making
4.4
Impact of Decisions on Co-workers or Company Results
4.4

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Salary data: BLS Occupational Employment and Wage Statistics, May 2024. Outlook data: BLS Employment Projections, 2024–2034.

This page includes information from the O*NET 30.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.