Waiters and Waitresses

35-3031.00 Zone 2 — Some Preparation Needed

Take orders and serve food and beverages to patrons at tables in dining establishment.

Also known as: Banquet Server, Banquet Waiter, Banquet Waitress, Bar Waiter, Bar Waitress, Buffet Waiter, Buffet Waitress, Busser, ...

Annual Salary

$33,760

Median annual wage (May 2024)

$25,690 25th – 75th percentile $45,350
10th percentile $18,500
90th percentile $62,510
U.S. Employment: 2,302,690

Job Outlook

-0.7%

Projected growth, 2024–2034 (Declining)

Annual Job Openings 456,700 per year (avg. 2024–2034)
Typical education: No formal educational credential
On-the-job training: Short-term on-the-job training

What You'd Do

  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Inform customers of daily specials.
  • Clean tables or counters after patrons have finished dining.

Top Skills

Service Orientation 3.9
Active Listening 3.5
Speaking 3.5
Social Perceptiveness 3.4
Coordination 3.1
Monitoring 3.0
Critical Thinking 2.9
Reading Comprehension 2.8

Importance scale: 1 (low) – 5 (high)

Knowledge Areas

Customer and Personal Service 3.9
English Language 3.6
Sales and Marketing 3.3
Food Production 2.6
Mathematics 2.6
Administration and Management 2.5
Psychology 2.4
Education and Training 2.4

Importance scale: 1 (low) – 5 (high)

Education Level Distribution

Percentage of workers in this occupation by education level

High School
57.6%
< High School
32.3%
Certificate
8.3%
Some College
1.1%

Technology & Tools

Software and tools commonly used in this role

In-Demand Technologies

Facebook

Other Tools

Blink Compris Advanced Manager's Workstation Compris software Hospitality Control Solutions Aloha Point-of-Sale Intuit QuickBooks Point of Sale MICROS Systems HSI Profits Series NCR Advanced Checkout Solution NCR NeighborhoodPOS Point of sale POS software The General Store

Work Styles

Personality traits and work styles important for this career

2.5
Social Orientation
2.4
Cooperation
2.1
Dependability
2.0
Optimism
1.9
Empathy
1.8
Self-Control
1.7
Stress Tolerance

Key Abilities

Cognitive, physical, and sensory abilities important for this role

Oral Comprehension 3.9
Speech Recognition 3.8
Oral Expression 3.8
Speech Clarity 3.8
Stamina 3.3
Trunk Strength 3.3
Time Sharing 3.3
Problem Sensitivity 3.1

Importance scale: 1 (low) – 5 (high)

Work Activities

General types of job behaviors occurring on this job

Performing for or Working Directly with the Public 4.0
Identifying Objects, Actions, and Events 3.9
Performing General Physical Activities 3.8
Handling and Moving Objects 3.7
Communicating with Supervisors, Peers, or Subordinates 3.6
Judging the Qualities of Objects, Services, or People 3.5
Getting Information 3.3
Establishing and Maintaining Interpersonal Relationships 3.2

Importance scale: 1 (low) – 5 (high)

Work Environment

Physical and social factors that influence the nature of work

Contact With Others
4.8
Spend Time Standing
4.7
Face-to-Face Discussions with Individuals and Within Teams
4.5
Spend Time Walking or Running
4.5
Work With or Contribute to a Work Group or Team
4.5
Indoors, Environmentally Controlled
4.3
Physical Proximity
3.9
Coordinate or Lead Others in Accomplishing Work Activities
3.9
Health and Safety of Other Workers
3.9
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
3.8
Spend Time Making Repetitive Motions
3.6
Telephone Conversations
3.6

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Salary data: BLS Occupational Employment and Wage Statistics, May 2024. Outlook data: BLS Employment Projections, 2024–2034.

This page includes information from the O*NET 30.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.