First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also known as: Adult Family Home Program Manager, Animal Trainer Supervisor, Aquatics Supervisor, Bar and Restaurant Manager, Barber Shop Manager, Beauty Shop Manager, Bell Captain, Bellhop Service Captain, ...
Annual Salary
Median annual wage (May 2024)
Job Outlook
Projected growth, 2024–2034 (Faster than average)
What You'd Do
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Take disciplinary action to address performance problems.
- Recruit and hire staff members.
- Participate in continuing education to stay abreast of industry trends and developments.
- Apply customer feedback to service improvement efforts.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Inform management about problems, such as employee disputes.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Direct marketing, advertising, or other customer recruitment efforts.
Top Skills
Importance scale: 1 (low) – 5 (high)
Knowledge Areas
Importance scale: 1 (low) – 5 (high)
Education Level Distribution
Percentage of workers in this occupation by education level
Technology & Tools
Software and tools commonly used in this role
In-Demand Technologies
Other Tools
Work Styles
Personality traits and work styles important for this career
Key Abilities
Cognitive, physical, and sensory abilities important for this role
Importance scale: 1 (low) – 5 (high)
Work Activities
General types of job behaviors occurring on this job
Importance scale: 1 (low) – 5 (high)
Work Environment
Physical and social factors that influence the nature of work
Related Careers
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Salary data: BLS Occupational Employment and Wage Statistics, May 2024. Outlook data: BLS Employment Projections, 2024–2034.
This page includes information from the O*NET 30.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.