Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Also known as: Admittance Attendant, Attractions Associate, Concessionist, Docent, Door Attendant, Door Captain, Door Tender, Doorman, ...
Annual Salary
Median annual wage (May 2024)
Job Outlook
Projected growth, 2024–2034 (Slower than average)
What You'd Do
- Greet patrons attending entertainment events.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes or help solve other customer concerns.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Search for lost articles or for parents of lost children.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Count and record number of tickets collected.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Distribute programs to patrons.
- Work with others to change advertising displays.
- Manage inventory or sale of artist merchandise.
- Give door checks to patrons who are temporarily leaving establishments.
- Manage informational kiosks or displays of event signs or posters.
Top Skills
Importance scale: 1 (low) – 5 (high)
Knowledge Areas
Importance scale: 1 (low) – 5 (high)
Education Level Distribution
Percentage of workers in this occupation by education level
Technology & Tools
Software and tools commonly used in this role
In-Demand Technologies
Other Tools
Work Styles
Personality traits and work styles important for this career
Key Abilities
Cognitive, physical, and sensory abilities important for this role
Importance scale: 1 (low) – 5 (high)
Work Activities
General types of job behaviors occurring on this job
Importance scale: 1 (low) – 5 (high)
Work Environment
Physical and social factors that influence the nature of work
Related Careers
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Salary data: BLS Occupational Employment and Wage Statistics, May 2024. Outlook data: BLS Employment Projections, 2024–2034.
This page includes information from the O*NET 30.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.