Concierges

39-6012.00 Zone 2 — Some Preparation Needed

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Also known as: Activities Concierge, Chef Concierge, Club Concierge, Concierge, Concierge Security Officer, Conference Concierge, Event Concierge, Front Desk Agent, ...

Annual Salary

$37,320

Median annual wage (May 2024)

$33,860 25th – 75th percentile $45,700
10th percentile $30,770
90th percentile $58,050
U.S. Employment: 44,200

Job Outlook

+2.3%

Projected growth, 2024–2034 (About average)

Annual Job Openings 6,800 per year (avg. 2024–2034)
Typical education: High school diploma or equivalent
On-the-job training: Moderate-term on-the-job training

What You'd Do

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Perform office duties on a temporary basis when needed.
  • Pick up and deliver items or run errands for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Arrange for the replacement of items lost by travelers.
  • Arrange for interpreters or translators when patrons require such services.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.

Top Skills

Active Listening 4.0
Speaking 4.0
Service Orientation 4.0
Social Perceptiveness 4.0
Coordination 3.5
Reading Comprehension 3.0
Judgment and Decision Making 3.0
Critical Thinking 3.0

Importance scale: 1 (low) – 5 (high)

Knowledge Areas

Customer and Personal Service 4.7
English Language 4.4
Administrative 3.3
Transportation 3.1
Administration and Management 2.9
Computers and Electronics 2.9
Public Safety and Security 2.8
Sales and Marketing 2.7

Importance scale: 1 (low) – 5 (high)

Education Level Distribution

Percentage of workers in this occupation by education level

High School
45.5%
Some College
27.3%
Certificate
9.1%
Bachelor's
9.1%
< High School
4.6%
Associate's
4.6%

Technology & Tools

Software and tools commonly used in this role

In-Demand Technologies

Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Yardi software

Other Tools

Billing software Budgeting software Delphi Technology Mapping software Microsoft Publisher Web browser software Work scheduling software

Work Styles

Personality traits and work styles important for this career

2.8
Cooperation
2.7
Dependability
2.5
Optimism
2.5
Social Orientation
2.3
Empathy
2.1
Adaptability
2.0
Sincerity

Key Abilities

Cognitive, physical, and sensory abilities important for this role

Oral Comprehension 4.1
Oral Expression 4.1
Speech Clarity 3.9
Speech Recognition 3.9
Problem Sensitivity 3.5
Deductive Reasoning 3.5
Information Ordering 3.1
Written Comprehension 3.0

Importance scale: 1 (low) – 5 (high)

Work Activities

General types of job behaviors occurring on this job

Getting Information 4.6
Establishing and Maintaining Interpersonal Relationships 4.4
Performing for or Working Directly with the Public 4.2
Communicating with People Outside the Organization 4.2
Making Decisions and Solving Problems 4.1
Updating and Using Relevant Knowledge 4.0
Communicating with Supervisors, Peers, or Subordinates 4.0
Thinking Creatively 3.9

Importance scale: 1 (low) – 5 (high)

Work Environment

Physical and social factors that influence the nature of work

E-Mail
5.0
Telephone Conversations
4.9
Face-to-Face Discussions with Individuals and Within Teams
4.8
Contact With Others
4.7
Indoors, Environmentally Controlled
4.6
Determine Tasks, Priorities and Goals
4.5
Freedom to Make Decisions
4.4
Deal With External Customers or the Public in General
4.3
Work With or Contribute to a Work Group or Team
4.0
Time Pressure
3.9
Written Letters and Memos
3.8
Importance of Being Exact or Accurate
3.8

Related Careers

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Customer Service Representatives
$43K
Food Servers, Nonrestaurant
$34K
Maids and Housekeeping Cleaners
$35K
Meeting, Convention, and Event Planners
$59K
Waiters and Waitresses
$34K
Travel Guides
$37K
Dining Room and Cafeteria Attendants and Bartender Helpers
$33K
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
$30K

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Salary data: BLS Occupational Employment and Wage Statistics, May 2024. Outlook data: BLS Employment Projections, 2024–2034.

This page includes information from the O*NET 30.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.